247 Jobs in Wichita, KS
Ashley Homestore - Wichita Furniture & Mattress is Hiring a Customer Service Representative Near Wichita, KS
Job Description
Wichita Furniture is currently looking for professional bilingual Customer Service Agents with great energy and personality to join our family and help take care of our loyal customers. We are looking for people who care about quality products and services they represent, their customers and their co-workers.
Job Requirements:
The Customer Service Representative is responsible for providing outstanding customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.
Duties and Responsibilities:
- Ensure high levels of customer satisfaction through excellent service
- Enter service requests, notify management of any customer issues
- Respond to emails as needed
- Field customer complaints and direct to management
- Assist with delivery and warehouse paperwork as needed
- Complete paperwork for prep and delivery
- Set and confirm customer delivery appointments
- Answer incoming calls and direct as needed
- Order parts; follow up with customers concerning delivers/repair
- File paperwork in a timely manner
- Understand warranties; ensure repairs are legitimate and properly completed
- Maintain cleanliness of office, restrooms, break room, and customer lobby area
- Be a shining example of professional behavior
- Knowledge and experience in customer service
- Working knowledge of office equipment: computer (Word, Excel, email), phone system, copy/fax machine
- People and customer management skills
- Strong organizational and multi-tasking skills
- Good communication and interpersonal skills
- High School diploma or equivalent
Job Type: Full-time
Pay: $14.50 - $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- No experience needed
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- Call center
- In-person
- Office
Work Location: In person
Job Summary
Full Time
$31k-39k (estimate)
08/20/2023
08/22/2024
The job skills required for Customer Service Representative include Customer Service, Call Center, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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